Triptix

Delete your Triptix account

Delete your Triptix account and associated data

App: Triptix · Developer: Triptix Ltd

This page explains how to delete the account you use in the Triptix app. On Google Play the app’s package name is triptix.live.com. The same account is used in the iOS app. You do not need to sign in to read these instructions.

Delete your account in the app

1. Open the Triptix app and sign in.
2. Go to Profile.
3. Open Settings.
4. Choose Delete account.
5. Confirm that you want the account deleted.

If you signed up with Apple or Google, use that same sign-in to open the app, then follow the steps above.

Request deletion without the app

If you cannot open the app, email contact@triptix.co.uk from the email address on your Triptix account. Put “Delete my Triptix account” in the subject, and include your full name so we can find the right account. If you signed up with a phone number, include that number instead.

What we delete

When the deletion is completed, Triptix Ltd deletes or anonymises the personal data tied to the account, including:

• Profile details: name, email address, phone number, password, Sign in with Apple or Google identifiers, and profile photo.
• Preferences such as favourite teams and leagues, home airports, and notification settings.
• Fixtures you saved and other activity stored against the account.
• Device and usage data linked to the account, where we are able to delete it.

What we keep, and for how long

Some records stay after the account is deleted:

• Transaction and payment records, such as payment status, amount, and the limited payment references we hold. We do not store full card numbers for App Store or Google Play membership.
• Booking and trip records that are still needed to complete a trip, issue a refund, or meet a legal duty. That includes tax, accounting, fraud prevention, and disputes.

Those records are kept for the period UK law requires for that purpose, and are then deleted or anonymised. They are not kept for marketing.

Subscriptions are cancelled separately

Deleting your Triptix account does not cancel an active App Store or Google Play subscription. Triptix+ and any other membership billed by Apple or Google must be cancelled in the store you used, or you may still be charged.

• iPhone or iPad: Settings, then your name, then Subscriptions, then Triptix.
• Android: Google Play, then Payments & subscriptions, then Subscriptions, then Triptix.

Contact

Triptix Ltd. Email contact@triptix.co.uk. You can also read the App Privacy Policy.