Privacy Policy

1. Introduction

 

1. Triptix (“we”, “us”, “our”) respects the privacy of its users (“you”) and is committed to protecting your privacy and the confidentiality of your information. We understand that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. This Privacy Policy (the “Policy”) explains how we collect, use, share and protect your personal information when you visit our website www.triptix.co (our “Website”), web application (our “App”), and the use of our services including membership sales and event promotions (collectively, “Services”). This policy is incorporated by reference into our Terms of Service.

Please read this Policy carefully. If you do not accept and agree with this Policy, you must stop using our Site immediately.

 

2. What Information Do We Collect?

2.1. Personal Information

When you engage with Triptix, we may ask for personal information that can identify you (“Personal Information”). This includes but is not limited to:

• Name: We may collect your first and last name.
• Contact Information: We may collect your email address, postal address, phone number, and other similar contact details.
• Payment Information: If you make a purchase, we collect payment information, such as your credit card number and other card information, as well as billing and shipping details.
• Account Information: If you create an account with us, we will collect your user-name and similar account details.

2.2. Non-personal Information

We also collect information that does not personally identify you (“Non-personal Information”). This includes but is not limited to:

• Usage Data: This includes information about how you use our Website and Services, including the pages you have visited, the time spent on those pages, the information you searched for, access times and dates, and other statistics.
• Device Information: We collect information about the device you use to access our Website or Services, including the hardware model, operating system and version, unique device identifiers, and network information.
• Location Information: With your consent, we may collect information about the location of your device.

2.3. Information from Third Parties

We may collect Personal and Non-personal Information about you from third parties. This may include, but is not limited to:

• Social Networks: If you choose to link, create, or log in to your Triptix account with a social networking service (e.g., Facebook, Twitter, Instagram), we may collect Personal Information that you have provided to that social network.
• Third-Party Services: If you use third-party services, such as when you purchase tickets through our partners, we may collect information about you from those third-party services.

2.4. Information Collected Automatically

We may automatically collect certain information when you use our Website and Services. This includes but is not limited to:

• Cookies: We use cookies and similar technologies to analyse trends, remember user settings, administer the Website, track user movements around the Website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level.
• Log Files: We may automatically collect log file information from your device when you access our Website or Services. This information may include your web browser type and settings, the date and time of your use, information about your browser configuration, language preferences, and cookie data.

Please note that we may combine the information we collect from you and about you (including automatically collected information) with information we obtain about you from our affiliates and/or non-affiliated third parties, and use such combined information in accordance with this Policy.

2.5. Use of Your Information

We use the information we collect for several purposes, including:

• To provide, maintain, improve, and promote our Website and Services
• To process transactions and send you related information, including confirmations and invoices
• To send you technical notices, updates, security alerts, and support and administrative messages
• To respond to your comments, questions, and requests, and to provide customer service
• To monitor and analyse trends, usage, and activities in connection with our Website and Services
• To personalise the Website and Services, including by providing content or features that match your interests and preferences
• To carry out any other purpose for which the information was collected, subject to this Policy and applicable laws and regulations.

Please note that we may use and disclose Non-personal Information for any purpose, except where we are required to do otherwise under applicable law. In some jurisdictions, there may be different legal protections for Personal Information and Non-personal Information. If we combine Non-personal Information with Personal Information, we will treat the combined information as Personal Information according to this Policy.

 

3. How Do We Use Your Information?

3.1. Providing Our Services

We use your Personal and Non-personal Information to operate, maintain, enhance and provide all features of our service, to provide the services and information that you request, to respond to comments and questions, and to provide support to users of the Website and Services. In short, we use such information to:

• Process your subscription and provide you with the benefits of being a member of Triptix.
• Provide you with customer service and support, deal with your enquiries, schedule changes, complaints, comments, or observations shared with us.
• Send you service or support messages, such as updates, security alerts, and account notifications.

3.2. Understanding and Improving Our Services

We use your information to understand and analyse the usage trends and preferences of our users, to improve the Website and Services, and to develop new products, services, features, and functionalities. For instance, we use this information to:

• Carry out research and analysis of your use of our services, to better understand how they are being used so we can improve our services and create a more valuable experience.
• Test changes in our services and develop new features and products.
• Diagnose and fix technology problems.

3.3. Communication

We may use your information to contact you for administrative and informational purposes, including by providing customer service or sending communications related to services and changes to our terms, conditions, and policies. For example, we might send you information about:

• Changes to our terms, services, or policies.
• Marketing of our products and services. You can choose not to receive marketing from us at any time.

3.4. Security and Legal Obligations

We use your information to ensure the security of our services, to detect and prevent fraudulent transactions and other illegal activities, to protect our rights and rights of our users, and to comply with laws and regulations we are subject to. In these cases, we might use your information to:

• Protect our services, employees, and users, by taking appropriate action against illegal activities and violations of our User Agreement.
• Address ongoing or alleged misbehavior on and off-platform, performing risk assessment and due diligence, verifying or authenticate information provided by you and others.
• Respond to law enforcement requests pursuant to lawful process, such as subpoenas or court orders.
• Comply with legal and regulatory requirements, where applicable.

3.5. With Your Consent

We also use your information for other purposes, which we would describe to you at the point where we collect the information.

Remember, you have choices about the ways we use your information, from deleting or correcting information you include in your profile to setting your preferences for advertisements. You also have rights over your personal information, which are described in the following sections of this Privacy Policy.

3.6. Sharing and Disclosure of Your Information

Your privacy is important to us, and we will only share your Personal Information under these circumstances:

• With your consent: We may disclose your Personal Information for any purpose with your consent.
• Service providers: We may employ third party companies and individuals to facilitate our services, to provide the services on our behalf, to perform service-related activities, or to assist us in analysing how our services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Compliance with laws: We may disclose your Personal Information where required to do so by law or subpoena, or if we believe that action is necessary to comply with the law and the reasonable requests of law enforcement, to protect the security or integrity of our services, or to exercise or protect the rights, property, or personal safety of Triptix, our users or others.
• Business Transaction: If Triptix is involved in a merger, acquisition, or asset sale, your Personal Information may be transferred as a business asset. In such cases, we will provide notice before your Personal Information is transferred and/or becomes subject to a different privacy policy.

3.7. International Transfer of Information

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Triptix will take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Information will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

3.8. Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Triptix aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.

If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Information.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of your Personal Information in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where Triptix relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

 

 

4. Sharing of Your Information

4.1 Data Access and Disclosures

At Triptix, we regard your privacy as one of our most crucial responsibilities. We promise to only share your information within the Triptix organisation and its group of companies or partners, and even then, only when necessary.

4.2 Third-Party Service Providers

There may be instances when we employ third-party service providers to process your information on our behalf. This is mainly for operational efficiency, such as for payment processing or customer service functions. Rest assured, these service providers are contractually obligated to ensure the confidentiality and security of your data.

4.3 Law Enforcement and Legal Process

We may disclose your information when we are legally required to do so in order to comply with any applicable law, regulation, legal process, or governmental request. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

4.4 Business Transfers

In the event that Triptix, or substantially all of its assets, are acquired by one or more third parties as a result of an acquisition, merger, sale, reorganisation, consolidation or liquidation, user information may be one of the transferred assets.

4.5 Marketing Purposes

From time to time, we may share certain personal information (such as email address) with third parties for marketing purposes. However, we will always obtain your explicit consent before doing so. You have the right to opt out of this kind of data sharing by contacting us or through your account settings.

4.6 Aggregated Data

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you. For example, we may share a hashed version of your email address to facilitate customised ad campaigns on other platforms.

4.7 Social Sharing Features

The Website or Service may offer social sharing features and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Service with other media. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature.

Please note that when you share information publicly, it may be indexable by search engines. Never post any information you are not comfortable with being publicly accessible.

4.8 Change of Control

In the event of a reorganisation, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings), we may transfer the personal information we have collected to the relevant third party. In such a case, we will inform you and ensure the continued confidentiality and security of your data.

 

5. Security

5.1 General Measures

At Triptix, we take your security very seriously. We implement a series of advanced security measures designed to protect your personal information. This includes measures to guard against unauthorised access, alteration, disclosure, or destruction of your personal data, transaction information, and data stored in your user account.

5.2 Encryption and Firewalls

Our technical security measures include the use of encryption and firewalls. We encrypt data transmission using SSL (Secure Sockets Layer) technology or other technology standards to ensure that the data transferred between you and us over the Internet is secure and encrypted. Similarly, we employ firewalls and intrusion detection systems to prevent unauthorised persons from gaining access to your personal information.

5.3 Internal Protocols

We have strict internal protocols to ensure only those employees who require your information to perform a specific job (for example, customer service) are granted access to personally identifiable information. Our employees are trained on data security and privacy practices, and understand they are required to uphold these standards as part of their job responsibilities.

5.4 Breach Notification

In the unfortunate event of a personal data breach, we will promptly notify you in compliance with the obligations set out under applicable laws. We will investigate any such breach, determine its impact on your personal data, and work to minimise any potential harm.

5.5 Continuous Evaluation

We continuously evaluate and update our security protocols. We seek to continually improve the resilience of our systems and services to ensure that we maintain a high level of security as technology evolves and becomes more sophisticated.

5.6 Limitations and Your Role

While we strive to protect your personal information, we cannot guarantee absolute security, as no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, we encourage you to protect against unauthorised access to your password and to your computer by signing off once you have finished using a shared computer.

It’s important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when finished using a shared computer, and always log out of the website when you leave your computer unattended.

In conclusion, while we strive to protect your personal information, we also rely on you to take certain steps. These include not sharing your account login information, selecting complex passwords and changing them regularly, and making sure your computer operating system, software, browsers and antivirus software are up to date.

 

6. User Choices

6.1 Access to Information

Triptix users have the right to access their personal data stored in our systems. We provide mechanisms for you to review and update your personal information swiftly and conveniently. If you have registered for an account with us, you can access your profile information at any time by logging into your account and navigating to your profile.

6.2 Updating Information

If you find that your personal information is not accurate, complete or updated, please update your information promptly. Keeping your information updated allows us to continue providing you with our services without interruption and enhances your user experience.

6.3 Communication Preferences

You have choices when it comes to how we communicate with you. You can control the types of emails and communications you receive from us by adjusting the settings in your account. Please note that even if you opt-out of receiving promotional emails, you may still receive service-related communications, including confirmations of any updates to your account or subscription, and notifications regarding changes to our services.

6.4 Cookies

Our service uses cookies and similar technologies to provide and personalise our service, analyse usage, and for advertising purposes. You may set your browser to reject these technologies, but note that doing so can affect the functionality of our website. Please refer to our Cookie Policy for more information.

6.5 Data Portability

Triptix is committed to data portability rights, which allow users to obtain and reuse their personal data across different services. You can request a copy of your personal data in a structured, machine-readable format.

6.6 Right to Erasure

Users have the right to request the erasure of their personal data when it is no longer necessary for the purposes collected, when they withdraw consent, or when they have objected to the processing and there is no overriding legitimate ground for the processing.

6.7 Opting Out of Data Collection

You can also choose to opt out of some data collection by adjusting your account settings. However, note that opting out of data collection or requesting erasure of your data may impact your experience with our services. We will explain these impacts to you when you make the request, so you can make an informed decision.

6.8 Account Termination

If you wish to terminate your account, you may do so by following the instructions on the Triptix website or contacting our customer service. Please note that if you terminate your account, we may still retain some information for analytical purposes and recordkeeping integrity, as well as to prevent fraud, collect any fees owed, enforce our terms and conditions, take actions we deem necessary to protect the integrity of our website or our users, or take other actions as permitted by law.

Remember, your privacy choices and settings may affect the features we can provide. The functionality of our services depends on a certain level of data processing. We want you to have control over your data while enjoying a seamless Triptix experience.

 

7. Changes to this Policy

7.1 Notification of Changes

As Triptix evolves and grows, it is possible that our Privacy Policy will also undergo changes. When we modify this Privacy Policy, we will make sure to notify you of these changes. This may be done through various means, such as a banner on our website, a notification within our app, or an email to your registered email address.

7.2 Timing of Changes

Any modifications we make to our Privacy Policy will take effect from the date they are posted on our website and will apply to all data, including data collected before the changes were made. This will only happen after we have given you notice and an appropriate period to adjust to the new terms. If the changes are significant, we will provide a more prominent notice and, where required by applicable law, seek your consent.

7.3 Reviewing Updated Policy

We encourage all users to review any updated Privacy Policy. Understanding our Privacy Policy helps ensure that you are knowledgeable about the information you provide to us, how we use it, and the choices you have. Continued use of our services following notice of changes to our Privacy Policy indicates your acceptance of all changes.

7.4 Contact for Queries

If you have any questions or concerns regarding the changes to our Privacy Policy, you are always free to reach out to us. We believe in open communication and will strive to address your concerns to the best of our ability.

7.5 Record of Changes

To ensure transparency, we will keep a record of the changes to our Privacy Policy on our website. Users can refer to this record to keep track of changes over time. This can be particularly useful to understand the evolution of our data handling practices.

7.6 Your Responsibility

It is your responsibility to periodically review this Privacy Policy for updates. Your continued use of our services after such amendments will be deemed your acknowledgement of these changes to this Privacy Policy.

Remember, your use of Triptix’s services is at all times subject to our Terms of Service, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Service.

 

8. Contact Us

8.1 Reaching Out

Your opinions, thoughts, and queries matter a great deal to us at Triptix. If you have any questions or concerns regarding this Privacy Policy or our handling of your personal information, do not hesitate to get in touch with us at contact@triptix.co.uk.

8.2 Response Time

We aim to respond to all inquiries within 5 working days. However, during peak times or in case of complex queries, the response time may extend slightly. We appreciate your patience and assure you that your concerns will be addressed promptly and efficiently.

8.3 Feedback

If you have any suggestions for how we might improve our services, or have feedback regarding our Privacy Policy or any other aspect of Triptix, we would love to hear from you. Your input is valuable to us as we strive to continually enhance our services.

8.4 Customer Support

Our dedicated customer support team is trained and equipped to answer your queries. If your question relates to your subscription, technical issues or general inquiries, they will do their utmost to assist you.

8.5 Legal Department

For more serious or specific concerns, such as suspected privacy breaches or issues related to data protection laws, you may need to reach out to our legal department. In these instances, please direct your communication to contact@triptix.co.uk.

8.6 Social Media

We also maintain an active presence on social media. For less formal or immediate queries, you can reach out to us on our official pages on platforms such as Facebook, Twitter, and Instagram. However, for queries requiring sensitive information, we recommend reaching out through email or written mail.

Remember, your trust is paramount to us. Reach out at any time, and we’ll be here to help.

 

Last Updated: 01/03/2024